Telephone Support

Urgent Issues

Please contact us via telephone at (800) 421-1587, (760) 438-7000, or (253) 201-2918 (Nice/HySecurity). The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voicemail. Please be sure to leave your name, phone number, and a brief description of the problem you are experiencing.

Telephone Support Hours

Nice’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application Engineers can assist dealers and installers with their technical questions.

 

Brand Times Phone
Nice | HySecurity Monday – Friday, 6:00 a.m. – 4:00 p.m. PST (253) 201-2918
2GIG, Linear Access, and Numera Monday – Friday, 5:00 a.m. – 4:30 p.m. PST (800) 421-1587
(760) 438-7000
2GIG Saturday, 7:00 a.m. – 3:30 p.m. PST (800) 421-1587
(760) 438-7000
Mighty Mule Monday – Friday, 8:00 a.m. – 7:00 p.m. EST.
Saturday, 10:00 a.m. – 6:30 p.m. EST 		(800) 421-1587
(760) 438-7000
ELAN Control System, Gefen, SpeakerCraft, Furman Power, Panamax, Proficient Audio Monday – Friday, 6:00 a.m. – 4:00 p.m. PST

Closed every Tuesday between 1:20pm and 2:30pm PST
for team development

 (800) 421-1587
(760) 438-7000

 

Recommended Tools

Following are the recommended tools to have on hand by troubleshooting area for better results when contacting Tech Support:

Access Control
  • Multimeter
  • Small blade screwdriver
  • Laptop computer with USB-to-serial adapter
  • #2 Phillips screwdriver
  • Butt Set
  • AccessBase 2000 software
eMerge V3.3 Integrated Security
  • Multimeter
  • Small blade screw driver
  • eMerge CD
  • #2 Phillips screwdriver
  • NNCT (network node config tool)
  • Laptop computer with CAT5 patch cable
Gate Operators
  • Multimeter
  • Small blade screw driver
  • 2 and 3 amp fuses
  • #2 Phillips screwdriver
  • Jumper wires
  • Socket set
Intercom
  • Multimeter
  • #2 Phillips screwdriver
IEI Keypads
  • Run keypad self-test (see instruction manual)
  • Appropriate screwdrivers
  • #2 Multimeter
  • Wiring tools (cutter/stripper)
Personal Emergency
  • Multimeter
  • RA-2400 software
  • Laptop computer with USB to serial adapter
Security
  • Multimeter
  • Small blade screw driver
  • Laptop computer with external modem
  • #2 Phillips screwdriver
  • Butt Set
  • AccessBase 2000 software
Audio, Video, Data
  • Multimeter
  • Small blade screw driver
  • Laptop computer with external modem
  • #2 Phillips screwdriver
  • Butt Set
  • AccessBase 2000 software

Non-urgent Issues

We encourage you to contact us via email or live chat for less urgent issues. This allows us to assist customers with critical issues via the telephone and eliminates having you wait for assistance. Our goal is to respond to all email requests within four (4) business hours.

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