Telephone Support
Urgent Issues
Please contact us via telephone at (800) 421-1587, (760) 438-7000, or (253) 201-2918 (Nice/HySecurity). The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voicemail. Please be sure to leave your name, phone number, and a brief description of the problem you are experiencing.
Telephone Support Hours
Nice’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application Engineers can assist dealers and installers with their technical questions.
| Brand | Times | Phone |
|---|---|---|
| Nice | HySecurity | Monday – Friday, 6:00 a.m. – 4:00 p.m. PST | (253) 201-2918 |
| 2GIG, Linear Access, and Numera | Monday – Friday, 5:00 a.m. – 4:30 p.m. PST | (800) 421-1587 (760) 438-7000 |
| 2GIG | Saturday, 7:00 a.m. – 3:30 p.m. PST | (800) 421-1587 (760) 438-7000 |
| Mighty Mule | Monday – Friday, 8:00 a.m. – 7:00 p.m. EST. Saturday, 10:00 a.m. – 6:30 p.m. EST |
(800) 421-1587 (760) 438-7000 |
| ELAN Control System, Gefen, SpeakerCraft, Furman Power, Panamax, Proficient Audio | Monday – Friday, 6:00 a.m. – 4:00 p.m. PST
Closed every Tuesday between 1:20pm and 2:30pm PST |
(800) 421-1587 (760) 438-7000 |
Recommended Tools
Following are the recommended tools to have on hand by troubleshooting area for better results when contacting Tech Support:
Access Control
- Multimeter
- Small blade screwdriver
- Laptop computer with USB-to-serial adapter
- #2 Phillips screwdriver
- Butt Set
- AccessBase 2000 software
eMerge V3.3 Integrated Security
- Multimeter
- Small blade screw driver
- eMerge CD
- #2 Phillips screwdriver
- NNCT (network node config tool)
- Laptop computer with CAT5 patch cable
Gate Operators
- Multimeter
- Small blade screw driver
- 2 and 3 amp fuses
- #2 Phillips screwdriver
- Jumper wires
- Socket set
Intercom
- Multimeter
- #2 Phillips screwdriver
IEI Keypads
- Run keypad self-test (see instruction manual)
- Appropriate screwdrivers
- #2 Multimeter
- Wiring tools (cutter/stripper)
Personal Emergency
- Multimeter
- RA-2400 software
- Laptop computer with USB to serial adapter
Security
- Multimeter
- Small blade screw driver
- Laptop computer with external modem
- #2 Phillips screwdriver
- Butt Set
- AccessBase 2000 software
Audio, Video, Data
- Multimeter
- Small blade screw driver
- Laptop computer with external modem
- #2 Phillips screwdriver
- Butt Set
- AccessBase 2000 software
Non-urgent Issues
We encourage you to contact us via email or live chat for less urgent issues. This allows us to assist customers with critical issues via the telephone and eliminates having you wait for assistance. Our goal is to respond to all email requests within four (4) business hours.
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