Nice Launches New Native Voice Assistant to Transform the Smart Home Experience

CARLSBAD, Calif., January 10, 2025 – Nice, a global leader in Home and Business Management solutions, has launched its innovative new Nice Voice Assistant, Mylo, designed to transform and elevate the smart home experience. Recognized as a winner in the Residential Systems category at this year’s CES Picks Awards, the Nice Voice Assistant is embedded directly into the advanced and trusted Nice Home Management platform. Offering unparalleled speed, reliability and data privacy, it sets a new standard in smart home solutions while reinforcing a proven track record in control and automation.  

Context-awareness is at the heart of Nice Voice Assistant. Leveraging over 20 years of innovation and the latest enhancements introduced with NiceOS 8.9, the voice assistant understands user location and device preferences so users can intuitively manage their media, cameras, climate, lighting, and security with natural language control.  Interfaces can be associated with a specific area or media zone, allowing users to issue commands without needing to specify a location or unique device name. Homeowners can personalize their interaction by selecting male and female voices and customizing acknowledgment sounds, putting them in complete control. With continuous over-the-air updates, the voice assistant is constantly evolving, adding new features, language support, accent comprehension, and an overall smarter voice control experience. 

In addition to enhancing the lives of homeowners, the Nice Voice Assistant is designed to empower dealers. The voice assistant delivers a sophisticated system that avoids complex programming for integrators. With a simple set-up and standard programming, integrators can streamline installations and reduce support calls, which in turn helps them provide exceptional service for their customers.  

Voice control has been in need of a refresh to provide a simplified, more intuitive experience for end-users,” says Paul Williams, Global Managing Director of Home Management Business Unit at Nice. “We’ve listened closely to our dealers to understand the needs of their customers and we are thrilled to deliver a solution that truly transforms the way users interact with and manage their home.

Key features and benefits of the Nice Voice Assistant include:  

• Native Integration: Seamlessly embedded within the Nice Home Management platform.
• Intuitive Control: Natural language processing for effortless interaction.
• Enhanced Speed: Faster command execution than third-party solutions.
• Robust Security: Encrypted data protection for user privacy.
• Continuous Evolution: Regular over-the-air updates with new features and functionalities.
• Simplified Setup: No programming required, with instant device and system awareness.
• Works With Sonos: Seamless integration for enhanced music control.
• Compound Commands: Execute multiple actions with a single phrase (e.g., "Turn on the lights and play smooth jazz").
• Voice Trigger Phrases: Create custom voice commands to trigger any event map function.

As part of its integration with the Nice Home Management platform, the voice assistant will also be compatible with Sonos. Late last year, Nice became the first partner to achieve a Works With Sonos certification, which allows users to effortlessly search, manage and sync their Sonos music with other elements of the smart home, such as lighting or shading. The Nice Voice Assistant is also compatible with Nice SC100, SC300, SC150, and SC350 controllers running Core OS 8.9 or later, paired with ITP Touch Panels and Nice HR40 remotes. This integration enables users to intuitively manage and synchronize their home systems, seamlessly combining control over media, lighting, shading, and more into a unified experience.  

For more information about the Nice Voice Assistant, visit here. For imagery, click here.  

About Nice North America  

Nice North America, LLC, a subsidiary of Nice, is one of the largest manufacturers of smart residential, commercial, and industrial solutions in the world, with seamless and easy-to-install technology for smart home control, security and automation, perimeter access, protection and control, sunshade solutions, power management, and whole home entertainment. The company is headquartered in Carlsbad, CA, with several R&D and manufacturing centers across the region. Professional integrators, dealers, and distribution partners grow their business with CEU training and education, technical and field support, and award-winning sales and marketing programs. The company is a proud national sponsor of the Gary Sinise Foundation R.I.S.E. program, supporting wounded veterans and their families with specially adapted smart homes. For further information, visit www.niceforyou.com.  

Press Contacts:  

PR Agency Contact  
Burson  
Brittany Gbur  
brittany.gbur@bursonglobal.com   

North America Corporate Contact
Danielle Karr  
Vice President of Marketing 
Nice North America  
danielle.karr@niceforyou.com